This Refund Policy outlines the terms and conditions governing refunds for services provided by nishantvaity.com / shop.nishantvaity.com related to website design, SEO packages, and web hosting. Please read this policy carefully before purchasing any of our services.
Eligibility for Refunds
Website Design
Refunds for website design services will be considered on a case-by-case basis. To be eligible for a refund, you must notify us within 7 days from the date of project initiation, and your request must be based on a valid reason, such as project cancellation or non-performance as per the agreed-upon terms.
Search Engine Optimisation (SEO)
Refunds for SEO packages will be evaluated based on individual circumstances. Refund requests must be submitted within 7 days from the start of the SEO campaign and must be accompanied by a valid reason, such as non-delivery of promised services.
Web Hosting
We do not offer any money-back guarantee for web hosting services, as we buy/subscribe requested hosting infrastructure with annual payment on behalf of you. If you are facing any issues with hosting services during service period, please click here to raise support.
Refund Process
To request a refund, you must contact our customer support team via support portal and provide detailed information about your request, including your name, contact information, service type, and the reason for your refund.
Once we receive your refund request, we will assess it and respond within 7 business days to notify you of the approval or rejection of your request. If approved, we will initiate the refund process.
Refunds will be processed using the same payment method used for the original purchase. Once refund approved, please allow 7 business days for the refund to be credited to your account, as processing times may vary depending on your payment provider.
Non-Refundable Fees
Certain fees are non-refundable:
- Domain registration or renewal fees
- SSL certificate fees
- Web hosting fees
- Any third-party service fees
Cancellation of Services
You have the right to cancel any ongoing services at any time. However, please note that no refunds will be issued for services already provided up to the date of cancellation.
Modifications to Services
We reserve the right to modify, suspend, or discontinue any of our services or their features at any time without prior notice. In such cases, no refunds will be issued for services already rendered.
Contact Us
If you have any questions about our Refund Policy or wish to request a refund, please contact our customer support team via support portal .
By purchasing our services, you acknowledge that you have read, understood, and agreed to this Refund Policy, as well as our Terms and Conditions.